{"id":1357,"date":"2024-06-04T00:04:59","date_gmt":"2024-06-04T00:04:59","guid":{"rendered":"https:\/\/gh0stitsolutions.com.au\/?page_id=1357"},"modified":"2024-07-04T06:41:27","modified_gmt":"2024-07-04T06:41:27","slug":"3cx-hosted-pbx","status":"publish","type":"page","link":"https:\/\/gh0stitsolutions.com.au\/index.php\/3cx-hosted-pbx\/","title":{"rendered":"3CX Hosted PBX"},"content":{"rendered":"\n
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3CX – Your Complete Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3CX Apps for Android & iOS Devices<\/mark><\/a><\/h3>\n\n\n\n

Make and take calls from anywhere
\u25cf Video Conferencing
\u25cf Instant Messaging and Chat
\u25cf Answer WhatsApp messages
\u25cf Conference Calls
\u25cf Free VoIP calls with your smartphone
\u25cf Encrypted and Secure
\u25cf View the status of your colleagues<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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User-friendly Web Client \/ Desktop Apps<\/mark><\/a><\/h3>\n\n\n\n

\u25cf Call from your browser, control your IP phone or smartphone
\u25cf Answer customer queries from live chat, WhatsApp and SMS from one interface
\u25cf Video conferencing at the click of a button
\u25cf Native Desktop App for calls, or from your CRM
\u25cf Integrate seamlessly with Microsoft 365<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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3CX Live Chat: Next Level Customer Communications<\/mark><\/a><\/h3>\n\n\n\n

Chat with your customers on your website
\u25cf Create Chat queues
\u25cf Answer from your webclient or 3CX App
\u25cf Transfer chats to other team members
\u25cf Elevate a chat to a call or a video with a click
\u25cf Chat reporting and Monitoring features available<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Multiplatform Integration<\/mark><\/a><\/h3>\n\n\n\n

Take the fuss out with the ability to integrate into Facebook, Whatsapp, MS Teams, Microsoft 365, CRMs and an SMS\/MMS management system. All integrations also allow for multiple Agents to access at any time.
\u25cf Forward to a queue with multiple agents
\u25cf Chat reports available per agent and queue, with all conversations logged centrally
\u25cf Keep personal mobile numbers private<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The 3CX Call & Contact Center<\/mark><\/a><\/h3>\n\n\n\n

With 3CX you get advanced call center features. Increase your customer service, sales,
boost productivity and offer support with 3CX\u2019s contact center technology.
\u25cf Switchboard and wallboard
\u25cf Call Center Reporting \u2013 user activity, team queue, SLA and more!
\u25cf Queue Strategies and real-time statistics \u2013 round robin, hunt by threes and more
\u25cf Call & Chat Monitoring available for Managers
\u25cf Integration with Microsoft 365
\u25cf CRM integration with popular CRMs \u2013 Salesforce, Freshdesk as well as the 3CX CRM API to develop your own CRM integration
\u25cf Call Recordings
\u25cf Hot Desking
\u25cf Create your own call flows with 3CX CFD<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Integrated Video Conferencing<\/mark><\/a><\/h3>\n\n\n\n

\u25cf Free for up to 250 participants
\u25cf Initiate with a single click
\u25cf Video conference dial-in
\u25cf Create as a conference or a webinar
\u25cf Remote control assistance for quick & easy troubleshooting
\u25cf Pre-upload PDFs before meetings
\u25cf Includes a whiteboard
\u25cf Share your screen
\u25cf Polling tool
\u25cf Record your videos
\u25cf Includes chat conversations during the conferencing<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Security & Backup<\/mark><\/a><\/h3>\n\n\n\n

When it comes to VoIP security, 3CX sets the standard. 3CX\u2019s inbuilt security features have
been exclusively developed to protect your PBX system from attacks.
\u25cf Increased secure web server configuration
\u25cf Automatic detection & blacklisting of SIP attack tools
\u25cf Global IP Blocklist automatically updated for participating PBXs
\u25cf Traffic to 3CX apps is encrypted via the 3CX Tunnel
\u25cf Voice traffic is encrypted via SRTP
\u25cf Automatic generation and management of SSL certs
\u25cf Qualys labs A+ rating and Immunilabs A Rating
\u25cf Automatic failover for instant backup
\u25cf Encryption between browser and the website ensured via HTTPS
\u25cf Limit access to 3CX management console based on IP<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Call Flow Designer<\/mark><\/a><\/h3>\n\n\n\n

By utilising 3CX\u2019s Call Flow Designer you can handle incoming calls effectively, efficiently
and much faster. Here are just a few examples of how 3CX can improve your customer
service:
\u25cf Call routing based on customer authentication
\u25cf Automatic outbound dialler
\u25cf Callback scheduler
\u25cf Credit Card Authentication
\u25cf Phone Orders
\u25cf Surveys
\u25cf Automated Text to Speech & Speech to Text in 120 languages<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Slash Costs<\/mark><\/a><\/h3>\n\n\n\n

With 3CX, your ongoing telco costs will be reduced significantly.
\u25cf Decrease your Phone Bill by up to 80%
\u25cf Licensing based on number of simultaneous calls and not extensions
\u25cf Make free interoffice calls and branch calls
\u25cf Free calls to remote workers with web client and iOS \/ Android apps
\u25cf Use prominent SIP trunks to reduce outbound call charges
\u25cf Eliminate 800 number phone bills with WebRTC integration
\u25cf Use International DIDs & IP Telephony so customers can call in at competitive rates<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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CRM Integration<\/mark><\/a><\/h3>\n\n\n\n

3CX CRM integration can improve customer satisfaction, increase staff productivity and save
you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and
more!
This is how it can help you:
\u25cf Call journaling
\u25cf Creates a new customer record for new numbers
\u25cf Saves agents time searching
\u25cf Chat journaling when using 3CX Live Chat
\u25cf Call logging in your CRM records – even when using 3CX Apps!<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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